SVIC - Mathieu Guerville
Leading digital transformation
Prepared for Silicon Valley Innovation Center
September, 2022
Mathieu Guerville
Founder & CEO @ Canary.One | Associate Director New Ventures @ CCC IS
Walking the walk
>10 years of corporate innovation (consultant + public & private sector)
> 5 years of startups (solo founder, 500 Startups alumni)

Talking the talk
> Consulting and public speaking, 50+ clients, 3 continents
> Adjunct prof at top 20 global MBA program, guest lecturer.

Betting the farm
> Over 100 angel and vc investments
> Mentor + advisor (alchemist accelerator, ie ventures, etc.)
Why do it?
Because it's everyone's Job
Technology is no longer the job of the IT department, it's an enabler of all stacks of the value chain, a compliance chaperone, a substitute for some tangible goods and services, and more importantly it needs orchestrating among all of the firm's stakeholders
Innovation is everybody's job not just because they have to merely adopt it, but because for it to really work, they have to drive it and be a part of it
The transition from closed innovation to open innovation has moved from a competitive advantage to an absolute necessity, and with it the requirements for entirely new processes, mindsets, and strategies, all centered around the necessity of collaboration
Move the image slider to contrast between the two view of the graph
Even without looking at all facets of innovation and just focusing on digitization of key process, it is obvious that coordination is key, as overlap between responsibilities translates into overlap of new systems and dependencies of data, workflows, and governance for across all functions. No one function can really jump too far ahead or fall too far behind.

Innovation is a team sport, not a solo act

However... most companies still resort to doing the following:
Why rely on experts?
Because digital transformation is confusing
Which technologies are trends and which are fads, when to invest in tech that halves in prices every year, which innovations are compatible with your processes or your data, and what trade-offs of security and privacy are worth the quick wins
Digitization
Use a digital tool to replace a legacy system, or upgrade a product/service to be more digital-friendly
(Use a web form for supplier questionnaires instead of requesting a .docx or .xlsx file, provide a webpage for a user instruction manual)
Digital re-imagining
Bundle, unbundle or re-arrange aspects of a product or process to improve performance
(Build a collaborative workflow between your team and suppliers, with some automation to speed onboarding and reduce invoicing issues. Provide a web video for user instruction manual and a chatbot for faster support)
Digital Transformation
Transform a business function or a product/service line as if built natively digital from Day One
(Build an internal marketplace for your suppliers and procurement team to fluidly and dynamically exchange with reduced waste thanks to demand forecasting, intelligent ordering, and integration with third party compliance, logistics and payment tools that are always involved in the buying process. Provide a support community where clients can answer each others questions and share best practices about your product, moderated and augmented by your team)
When it comes to innovation advice, nobody talks about the incremental wins, every innovation guru tells you to invent the iPhone of your industry (without telling you what it may even be)
Many types of value creation
Vitamins
Hard sale against the status quo
Increase revenue, supports decision making, reduces risk
Pain killers
Easy sale against a burning issue
Reduces costs, stop ongoing problem, opens a locked door
Candy
Easy sale during good times only
Often disguised as vitamins to get approval from the buyer's manager
Typical growth goals of a Digital Transformation initiative
New Revenue Lines
Creating new products or product extensions in a digital portfolio of offerings
(e.g. Smart oven with digital subscription of AI enabled recipe, news app with premium paid podcast)
New audiences
Reaching customers previously out of reach or out of targeted segments
(e.g. K-POP reaching western audiences via social media. Software companies of 20 employees being "global")
New Pricing Power
Creating more (and higher) price points with digital extensions and features to existing product lines
(e.g. Smart TV with built-in Netflix, etc., metered insurance pricing)
Typical survival goals of a Digital Transformation initiative
Channel migration
Once your typical channels become inconvenient, customers may prioritize the buying and delivery experience over the product differentiation
(e.g. Amazon's ease of use vs bespoke online stores with bad user experience, poor shipping and return policies)
Productivity gap-reduction
Once inefficiencies of legacy systems become an order of magnitude worse than new technologies, even the most change-averse clients move away
(e.g. emails and collaboration tools being disrupted by slack and google G-suite)
Customer experience modernization
While customers may have tolerated antiquated processes for a while, a newcomer has changed the landscape and you risk losing
(e.g. iTunes selling individual songs or Spotify selling subscription vs. the music industry whole-albums CDs)
Typical issues of poorly planned Digital Transformation initiatives (a.k.a Innovation for Innovation sake)
Re-painting
A coat of innovation paint doesn't change the foundation of your crumbling building.
(e.g. changing the names of your conference rooms to cool names, or reclassifying basic product improvements as innovation)
Cargo culting
Embracing the rituals and the dances of innovation without understanding them and tailoring them is usually a waste of time and counter-productive
(e.g. scrum and print meetings that just mean one more daily meeting, cramming non innovative ideas into innovation frameworks and templates)
Distracting
It distracts legitimate resources from worthwhile projects (innovation-related or otherwise) and gives innovation a black eye.
(e.g. a hotel chain wasting time with blockchain tracking of room bookings may then dislike the technology as a whole and miss out on better use of it)
But it's entirely possible to do it right, or even just luck into good results!
Typical innovation byproducts of Digital Transformation
Talent
Occasionally, innovative projects are a "carrot to attract the right talent to work on your other, less interesting projects.
(e.g. Google's 20% time culture created a few great products, but more importantly it attracted, retained, and engaged thousands of employees that may otherwise have gone to scratch their innovative itch rather than work on web indexing and ads)
Market Intelligence
As one explores and observes any particular market for a long time, the ability to see patterns and assimilate useful knowledge that can be repurposed elsewhere increases dramatically
(e.g. Large companies starting Corporate Venture Capital groups to immerse themselves in the relevant startup ecosystems typically outperform their peers)
Unexpected ideas
Serendipity, curiosity, and creativity go hand in hand, so unsurprisingly pursuing innovation without particular goals or pre-conceived objectives can yield unexpected new ideas and inspirations
(e.g. Even in "failure" employees pick up new skills and new relationships outside of their normal day to day scope and eventually bring a fresh perspective to their jobs)
How
How to successfully implement digital transformation
Strategy
The plan!
Execution
The action!
What strategic tools do we have for digital transformation
In parrallel to the rise of the OI model, a number of frameworks and tools have surfaced to democratize the innovation process
Lean Canvas
Structured approach to mapping business plan components and distilling a business model and its differentiated value proposition
Design Thinking
Empathy and iteration driven approach to problem identification and prototype creation
Agile Methodology
A flexible approach to break down large projects into small goals and structured cadences of deliverables and alignment sessions between team members
The 3D model of innovation portfolio
Our framework to allocate limited resources to limitless ideas and account for varying degrees of organizational innovation maturity.
The 3D model of innovation portfolio dictates that innovation should be approached like a portfolio, and that each investment in the portfolio must be cohesive with the rest of the portfolio and with the portfolio objectives
Approaches of innovation
These are the activities and the structures you organize innovation resources around. Are you committing full time resources, or just part time? Are the siloed or embedded in the business, how much independence do they have? Are they time-bound to a week per year or more pervasive? Are the participants from the top or the bottom part of your org chart.
Areas of innovation
Are you innovation the visible consumer-facing side of your business or the internal back office, the distributor-facing side? Are you changing the product or service itself or the business model around it, or its production process?
Magnitude of innovation
Are you making small improvements or making radical changes that may open new markets, transform the product into a brand new category?
A smart portfolio creates synergies, is aligned with the current innovation maturity level of the organization, and relies on external partners to create leverage.
3 key success factors
Execution is hard, here's what helps
Get some help
External help is best. Someone who doesn't care about your office politics, industry traditions, who's done it before but isn't stuck in some dogma from one prior success, and can be extremely candid in their feedback
Start today, or yesterday if you can
Most of the learning comes from action, not research, not brainstorming. Have an action bias and a willingness to course-correct, often.
Set visible goals
In agile spirit, aim towards a goal you can see and reach, and then another, and another. Stay true to the goals for set periods, even if the road gets bumpy, then alter the next goals according to the learnings of the first milestone
There's a Jony Ive quote along the lines of "when you build something, you get the actual thing, but even more valuable is how you've grown and changed from building that thing."
Chapter: How?
Resources
The tools!
Useful Resources
Continuing education, experimentation, and an eye on the outside are key for innovators; here are a few tools.
Crunchbase, Pitchbook, Oddup, Angel List
Startup databases
A good place to pull data on industry trends (funding etc.) and identify startups relevant to your industry and the investors who back them
ReadWrite, TechCrunch, twitter
Tech news
To follow events and stay up to date, curation (via twitter or RSS) is necessary to drown out the noise and the topics that are irrelevant to your industry and business
SaaStr, TechCrunch Disrupt, Web Summit, Launch Festival, SXSW, CES
Conference and trade shows
Where an industry comes together to showcase new products or discuss new trends
Mary Meeker's internet trends, Prof G, Ben Thompson's Stratechery, Paul Graham's essay, a16z, Fred Wilson
The Analysts
They come in blog, podcast, youtube channel, or annual powerpoint flavors, but the great analytical minds of tech rarely fails to identify patterns most of us are oblivious to
Hacker News, Trends by the Hustle, Angel.co
The communities
Where the news is discussed by the people with boots on the ground, and where rumors and early warnings show up
Coworking spaces, accelerators and incubators, Eventbrite, lunchclub.ai, etc.
The Spaces
Where serendipity and networking happens, and the hands on innovators meet to look for partners, co founders, and help in general
Chapter: Q&A
Questions
For comments and any question, please contact me:
+1 773 413 0783
[email protected]
Open Innovation 101
Use of the term 'open innovation' in reference to the increasing embrace of external cooperation in a complex world has been promoted in particular by Henry Chesbrough, adjunct professor and faculty director of the Center for Open Innovation of the Haas School of Business at the University of California.
Design Thinking
from the IDEO team, CEO Tim Kelley
Widely considered a piece of silicon valley canon, the essay published in 2011 predicts the tidal change of the 2010's with great accuracy and articulates the scope of impact of digital transformation in a way few have since.
Business Model Canvas
from the "Lean Startup" by Eric Reis
Business Model Canvas
Agile methodology